CIA 2000 Ltd are currently seeking a full-time telesales specialist to join our team.
Company Description
CIA 2000 Ltd is a leading provider of integrated security and fire solutions specializing in the installation, service, and maintenance of advanced security and fire systems. Based in the UK, the company offers a wide range of services, including risk assessments, solution design, supply and installation, commissioning, and system maintenance. With expertise in electronic security systems such as CCTV, access control, and intruder alarms, as well as life safety systems like fire detection, emergency lighting, and nurse call systems, CIA 2000 is trusted for delivering excellence. The company is proud to hold key accreditations, including SSAIB Certification, ECA Bond Certification, CHAS Accreditation, Safe Contractor Approval, and Contractor Plus Approval. They are recognized for their industry-leading preventative maintenance and emergency call-out services.
Role Description
We are seeking a full-time Telesales Specialist to join our team on-site in Greater Manchester. The role involves reaching out to potential and existing customers, understanding their security and fire system needs, and promoting our solutions and services. Key responsibilities include making outbound sales calls, providing product information, responding to customer inquiries, and maintaining a high level of customer relationship management. The position also entails working collaboratively with the sales and support teams to meet customer expectations and achieve sales targets.
Qualifications
- Strong Customer Service and Customer Support skills, with a commitment to delivering an excellent customer experience
- Exceptional Communication skills, both verbal and written, to effectively engage with diverse clients
- Proven ability in Sales with a goal-oriented mindset and a passion for meeting or exceeding sales targets
- Experience in providing Training to clients or team members, as needed, is advantageous
- Excellent problem-solving abilities and a proactive approach to customer inquiries
- Ability to work collaboratively in a team-oriented environment
- Previous experience in the security or fire solutions industry is highly desirable
- Basic proficiency in Microsoft Office and CRM software tools